Ordering Information
INFORMATION VERIFICATION
We are required by our credit card processor to verify information on credit cards. We may at times require additional information regarding billing and/or shipping or related items. We reserve the right to refuse any order if sufficient verification or authorization cannot be obtained.
SHIPPING
Our primary method of shipment is UPS. However, we do offer USPS/Parcel Post for orders within the U.S., and International orders. Shipping and handling will be added to each order. The shipping and handling prices reflect the closest estimate to actual shipping, but may not represent exact pricing or shipping method. You will be notified of any change in shipping costs for your order. When ordering two or more items, consolidation into fewer boxes may decrease the shipping and handling charges for your order.
SHIPPING DAMAGE
We recommend that you inspect your package before you sign for it. Our shipping department and vendors make every effort to prevent shipping damage, but it does happen occasionally. If your merchandise is damaged upon arrival, please keep the original shipping carton and immediately contact the shipper for a damage report.
Phone: 1-800-PICK-UPS (1-800-742-5877) If the carrier has not provided sufficient service, contact a Briskracing.com Customer Service Representative at info@briskracing.com
CUSTOMER SERVICE
If you have questions about an order, call our Customer Service Department at 713-459-6977, or email us at info@briskracing.com.
We strive to resolve any problems quickly and to your satisfaction.
CANCELING ORDERS
If you wish to cancel an order, we recommend you email us ASAP at info@briskracing.com, or call our Customer Service Department at 713-459-6977 as emails are not always answered as timely.
The time available to cancel your order, which must be done before shipment, can sometimes be very short as we process and ship most orders the same day (usually within hours after it is placed). If you have canceled your order by email, you will receive an email confirmation confirming it was successfully canceled.
ORDER CANCELLATION INFORMATION
Once your order has been shipped, it is no longer possible for us to cancel it.
You have two options:
Option 1) Accept the product and then request a return authorization number from the Customer Service Center and initiate a return. When the return is processed, we will not credit shipping charges.
Option 2) Refuse delivery, in which UPS should return the product back to us. If you do this it is entirely at your risk. Occasionally an order may ship directly from the manufacturer (as in the case of large industrial plug orders). Your refusal may return the plugs to them, but we have no access to their receiving records, and we cannot issue a credit.
RETURNS
We sell only top-quality products and work to ensure you are satisfied with all your purchases made with briskracing.com.
We also understand that some orders will need to be returned or canceled. Please use the instructions below to ensure that your returns are handled in a timely manner.
Any part purchased from briskracing.com can be returned for any reason within the first 30 days provided that the product has not been installed or damaged. (Subject to inspection). The part must be unused, in its original packaging and must be in resalable condition. Once an order has shipped, the customer must follow these steps to insure credit. We do not charge a restocking fee with the exception of special order items (industrial igniters, specially imported racing plugs).
A 20% restocking fee will be assessed on all special order returns. If you have any questions about the return policy please email us at info@briskracing.com.
All returns are subject to inspection prior to credit being issued.
Please follow these steps to return an item:
1) Send an email to info@briskracing.com explaining the reason for return, the date and place the part was purchased, and your contact info (name, phone number, & email address). Within 48 hours you will receive a RGA# (Return Goods Number).
If you do not receive a RGA# with 48 hours please call our Customer Service Center at 713-459-6977.
2) Once you receive the Return Goods Number (RGA#). Please follow the instructions given. This will ensure a timely credit to your card.
3) For your protection, we encourage you to send your return via UPS or Insured Parcel Post. COD's will not be accepted. Briskracing.com will process a credit within 7-10 working days of receipt of the part. (Original shipping charges will not be refunded, unless the return is due to our error)
4) Because of the nature of automotive parts, some items are subject to special inspection and may not qualify for credit since they require inspection and approval from the manufacturer. Please allow additional time for credit on these items. If credit cannot be issued, you will be notified.
If you feel your return is outside of our return policy either because of Time, Condition, or other PLEASE DO NOT SEND IT!
Email customer service at info@briskracing.com.
UPS-USPS-FED EX-AIRBORNE RETURN ADDRESS
- BRISK USA ENTERPRISES LLC
- Attn: Returns Dept
- 6942 FM 1960 RD EAST Suite 158
- HUMBLE, TX 77346
WARRANTY CLAIMS
Briskracing.com honors the manufacturer's warranties for the products purchased from us. (Shipping charges for all warranty items are the responsibility of the customer.) Parts that are damaged due to incorrect installation or mistreatment are not covered under warranty. Briskracing.com does not express or imply any warranty as to the performance of any part sold. Briskracing.com relies on application data supplied by each part manufacturer; we are not liable for damages of any kind arising from incorrect part application information. Briskracing.com is not liable for the use of parts purchased on this site, including but not limited to punitive, indirect, direct, incidental, and consequential damages.
If you have a warranty issue please email Customer Service at info@briskracing.com.